We want you to be satisfied with every purchase from the MOON online store. Returns and exchanges are handled in accordance with the applicable legislation of Ukraine, including the Law of Ukraine “On Consumer Rights Protection”.
Returns and Exchanges of Goods of Proper Quality
The Buyer may request an exchange or return of Goods of proper quality within 14 days, excluding the day of purchase, provided that such Goods are eligible for return or exchange under the applicable legislation of Ukraine.
To be eligible for a return or exchange, the Goods must:
- not have been used;
- retain their original appearance and consumer properties;
- retain their original packaging, seals and labels, where applicable;
- be accompanied by proof of purchase or other evidence confirming that the Goods were purchased from us.
Non-Returnable and Non-Exchangeable Goods
Please note that under the applicable legislation of Ukraine, certain categories of Goods of proper quality are not eligible for return or exchange.
These categories include, in particular, perfume and cosmetic products. As a significant part of the MOON product range consists of professional cosmetic products for manicure and nail care, such Goods of proper quality may only be returned or exchanged in cases provided for by the applicable legislation of Ukraine.
This restriction does not apply if the Buyer receives defective or damaged Goods, the wrong product, or Goods that do not correspond to the Order.
How to Request a Return or Exchange
To request a return or exchange:
- Contact us and provide your Order number and the reason for your request.
- If necessary, provide photos of the Goods, packaging and any identified defect or damage.
- Once the return has been approved, our representative will provide you with the current return shipping details.
- Send the Goods via Nova Poshta and provide us with the shipment tracking number.
Please do not send any Goods back without contacting us first. This will help us identify your return and process your request as quickly as possible.
Return of Goods of Proper Quality
If Goods of proper quality are eligible for return under the applicable legislation, the cost of return shipping shall be paid by the Buyer.
Defective Goods or Incorrect Orders
If you receive defective or damaged Goods, the wrong product, or an Order that does not match what you purchased, please contact us as soon as possible.
To process your request, we may ask you to provide your Order number, photos of the Goods and packaging, and a description of the issue.
If a product defect or an error on the part of the Seller is confirmed, the return or replacement of the Goods and the related costs will be handled in accordance with the applicable legislation of Ukraine.
Refunds
Refunds are processed after the returned Goods have been received and inspected by the Seller.
The refund will be made to a bank account or by another agreed payment method, taking into account the original payment method and the requirements of the applicable legislation of Ukraine.
Our representative may request the payment details necessary to process the refund.
Return Contact Information
Before returning any Goods, please contact us to confirm the current recipient details and the Nova Poshta branch for the return shipment.
Phone: +380 (77) 270 22 22
Email: moonofficial120@gmail.com